Delete Your Account and Data

Last updated: 6 July 2026

This page explains how to delete your PIKO account and the personal data associated with it. PIKO is provided by KeysPro AI FZCO, DMCC Free Zone, Dubai, United Arab Emirates (DMCC Licence DMCC-1017161).

Delete From Within the App

The fastest way to delete your data is directly in PIKO:

1. Open the PIKO app.
2. Go to Settings.
3. Open Privacy.
4. Choose Delete all my data.
5. Confirm the deletion.

This permanently removes your account and your scan history from our systems.

Request Deletion by Email

If you no longer have the app installed, or you prefer to make a request directly, email us at privacy@piko.ae from the address associated with your account (if any) and ask us to delete your account and data. We may ask you to verify your request before we act on it.

What Gets Deleted

When you delete your account, we remove:

• your account and authentication identifier;
• your scan history, including scanned barcodes, product matches and grades associated with your account.

Label photos are processed to identify products and are not stored on our servers, so there are no product photos for us to delete. Any photos you saved to your device's photo library remain under your control and can be deleted from your device.

What May Be Retained

We may retain a limited amount of information where we are required to do so by law, or to resolve disputes and enforce our agreements. Anonymous, aggregated information that can no longer be linked to you may also be retained. Cached image-processing results expire automatically after a short period.

How Long It Takes

We process deletion requests without undue delay. In-app deletion takes effect immediately for your active data. Email requests are handled promptly, and any residual copies in backups are removed on our normal backup rotation.

Questions

If you have any questions about deleting your data, contact us at privacy@piko.ae.